Privacy policy

Last updated: October 15, 2026

This Privacy Policy describes how Rebond Hair ("Rebond Hair," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rebondhair.com (the "Site"), or otherwise communicate with us (together, the "Services"). "You" and "your" mean you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or can reasonably be associated with you. The information we collect depends on how you use the Services. Over the past 12 months, we have collected the following:

Information you give us directly
- Contact details, such as your name, address, phone number, and email address.
- Order information, such as your billing and shipping address, payment confirmation, email address, and phone number.
- Account information, such as your username, password, and security questions.
- Shopping information, such as the items you view, add to your cart, or add to your wishlist.
- Reviews and photos you choose to submit about our products.
- Customer support information, such as anything you include when you message or email us.

Some features of the Services require you to give us certain information. You may choose not to, but you may then be unable to use those features.

Information we collect automatically (cookies and similar technologies)
We automatically collect information about how you interact with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device and browser information, network connection information, your IP address, and how you use the Site and your account.

Information we get from third parties
- Shopify, which hosts our store and supports the Site and Services.
- Our payment processors, including Shopify Payments and PayPal, which collect payment information (such as card or bank details and billing address) to process your payment. We do not store your full card number.
- Advertising, analytics, and email partners, which may collect information when you visit the Site, open or click our emails, or interact with our ads.

Any information we get from third parties is treated in line with this Privacy Policy. We are not responsible for the accuracy of information third parties provide to us or for their own policies or practices (see Third-Party Websites and Links below).

How We Use Your Personal Information

- Providing products and services: to process payments, fulfill and ship orders, send notices about your account, purchases, returns, and exchanges, manage your account, and let you post reviews.
- Marketing and advertising: to send marketing emails (and, if you sign up, text messages), and to show you ads for our products on our Site and other websites and platforms. You can opt out at any time (see Your Rights and Choices).
- Security and fraud prevention: to detect, investigate, and act on possible fraud or illegal or malicious activity. Please keep your account login private, and contact us right away if you believe your account has been compromised.
- Communicating with you and improving our Services: to provide customer support and improve the Services.
- Legal: to comply with applicable laws, enforce our terms, and protect the Services, our rights, and the rights of our customers and others.

Email and Text Messages

If you subscribe, we send marketing emails through our email service provider (such as Klaviyo). You can unsubscribe at any time using the link in any email. [DELETE THE NEXT TWO SENTENCES IF REBOND HAIR DOES NOT SEND MARKETING TEXTS.] If you opt in to text messages, message frequency varies and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not sell or share your mobile phone number or text-message opt-in consent with third parties for their own marketing.

Product Reviews

We use Judge.me to collect and display product reviews. If you leave a review, your review, first name or display name, and any photos you upload may be shown publicly on the Site. Please do not include private information in a review.

We use Cookies to run and improve the Site (including remembering your cart and preferences), to understand how visitors use the Services, and to support advertising. For details about the Cookies Shopify uses to power our store, see https://www.shopify.com/legal/cookies. We may also allow third parties, such as advertising and analytics partners, to use Cookies on our Site to tailor ads on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Blocking Cookies may cause parts of the Site to work incorrectly. Blocking Cookies may not fully stop us from sharing information with advertising partners; see "Do Not Sell or Share" below.

How We Disclose Personal Information

We may disclose your personal information:
- To vendors who perform services for us, such as hosting, IT, payment processing, analytics, customer support, email marketing, product reviews, fulfillment, and shipping.
- To business and marketing partners, including Shopify, to provide services and show you ads. These partners use your information under their own privacy notices.
- When you ask us to or consent, for example to ship your order or when you use social media features or login integrations.
- To our affiliates, to run our business.
- In connection with a business transaction such as a merger, sale, or bankruptcy; to comply with legal obligations (such as subpoenas and search warrants); to enforce our terms; and to protect the Services, our rights, and the rights of others.

In the past 12 months, we have disclosed the following categories of personal information to the following recipients:
- Identifiers (contact details and certain order and account information): to vendors and service providers, business and marketing partners, and affiliates.
- Commercial information (order, shopping, and customer support information): to vendors and service providers, business and marketing partners, and affiliates.
- Internet or network activity (Usage Data): to vendors and service providers, and business and marketing partners.

We do not use or disclose sensitive personal information to infer characteristics about you.

Do Not Sell or Share My Personal Information

Some U.S. state laws treat certain uses of Cookies for targeted advertising as a "sale" or "sharing" of personal information. We do not sell your personal information for money. To opt out of the use of your information for targeted advertising, use the "Do not sell or share my personal information" link on our Site (if shown), email us at dean@rebondhair.com, or turn on Global Privacy Control (GPC) in your browser, which we honor where required by law.

User-Generated Content

If you post reviews or other content in public areas of the Services, that content is public. We cannot control who sees or uses it and are not responsible for the privacy or security of information you choose to make public.

Third-Party Websites and Links

The Site may link to websites and platforms run by third parties. Please review their privacy and security policies. We are not responsible for the privacy, security, or content of those sites, and a link does not mean we endorse them. Information you share on third-party social networks may be visible to other users of those platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has given us personal information, contact us and we will delete it. We do not knowingly sell or share the personal information of anyone under 16.

Security and Retention

No security measure is perfect, and we cannot guarantee complete security. Information you send us may not be secure in transit, so please do not send sensitive information through unsecured channels. We keep personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, and we may decline a request where the law allows.
- Access / Know: request access to the personal information we hold about you and how we use and share it.
- Delete: request that we delete your personal information.
- Correct: request that we correct inaccurate personal information.
- Portability: request a copy of your personal information, or that we transfer it to a third party.
- Opt out of targeted advertising, sale, or sharing: see "Do Not Sell or Share" above.
- Restrict processing: ask us to stop or restrict how we process your personal information.
- Withdraw consent: where we rely on your consent, you may withdraw it at any time.
- Appeal: if we decline your request, you can appeal by replying to our decision.
- Marketing preferences: unsubscribe from emails using the link in any email [and reply STOP to any text]. We may still send you non-marketing messages about your account or orders.

To exercise these rights, email dean@rebondhair.com. We will not discriminate against you for exercising your rights. We may need to verify your identity (for example, by your email address or account information) before responding. You may use an authorized agent, but we will need proof that you authorized them, and we may need to verify your identity directly. We will respond within the time required by law.

Complaints

If you have a complaint about how we handle your personal information, please contact us. If you are not satisfied with our response, depending on where you live, you may appeal by contacting us again or file a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country where you live, including in the United States, by our staff and our service providers and partners. When we transfer personal information out of the European Economic Area or the UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the destination country has been found to provide adequate protection.

If you have questions about our privacy practices or this Privacy Policy, or want to exercise your rights, email us at dean@rebondhair.com or write to us at:
Rebond Hair
511 N Pinellas Ave
Tarpon Springs, FL 34689
United States